Refund policy
RETURNS & REFUNDS
We understand that sometimes things don’t work out, and that’s ok! If you would like to return an item for a refund, your return request must be made to Jenelle@theopalminerreno.com within 14 days of the item being delivered (including the delivery day). Additionally, all tags must be attached to the item, as well as the original undamaged gift packaging. Items must be in the same condition as received in order to qualify for a return and refund. We are unable to accept LATE RETURNS beyond the 14 day return period. Anything sent to us after the 14 days may be returned to you and no refund will be provided.
Please note: A 10% restocking fee will be charged for any refunds.
Return shipping costs are not covered by The Opal Miner, so we suggest using your local post office for the best service and tracking information so that you can follow your return. Please remember that you need to send your return back to us within 14 days of receipt, and that we don’t take any responsibility for lost packages during their return shipping back to us.
Some items are not eligible for a return or a refund but know that we would make sure that this is clearly stated upon purchase.
Payments will be credited back to the original purchaser’s credit card. Refunds are processed within 2-3 working days of receiving the item. Card refunds may take up to 10 business days for your bank to complete depending upon their processing time. This can vary between banks, so please speak to your bank for any more information regarding processing times as we are completely unable to change this.
EXCHANGES
Due to the custom nature of the majority of the items that we carry, we are not able to offer exchanges. If you would like some assistance for jewelry fitting and repair in your area, just let us know and we can try to help you out with that.