Shipping policy

The Opal Miner insures each purchase during the time it is in transit until it’s delivered to you. For all deliveries, we require a signature. At this point, responsibility for your purchased goods passes to you.

Sending the item to someone else? If you got your item(s) from The Opal Miner as a gift or something similar, the person who signs for the package confirms receipt and is accountable for the package.

All our deliveries are handled by USPS, FedEx or UPS. Reliability is key and that’s why we always choose a signed-for delivery service.

Unfortunately we can’t offer a choice for delivery provider, we select the best option depending on shipping region. Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in, we’ll make sure to leave a card so that a re-delivery can be arranged, or you can collect from the depot.

Please don’t refuse a delivery. Unfortunately refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.